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Privacy Policy

Murston Heart – Murston All Saints Trust
Last updated: 4 November 2026


1. Introduction

Murston Heart is a community hub providing opportunities for local people to enjoy arts, culture, heritage, social activities and community events.

Our website provides information about our facilities, activities, café, volunteering opportunities and ways to support our work.

We respect your privacy and are committed to protecting any personal information you share with us.

This Privacy Policy explains what information we collect, why we collect it, how we use it and your rights concerning your personal information.

We handle personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations (PECR).

2. Who We Are

Murston Heart is a project of Murston All Saints Trust, a registered charity in England.

Registered charity number: 273395

Address:

Murston All Saints Trust
Murston Old Church
Stadium Way
Murston, Kent
ME10 3TW

Email: friends@murstonheart.org

Website: https://murstonheart.org

Murston All Saints Trust is the data controller responsible for personal information collected through this website.

3. What Personal Information We Collect

We may collect personal information when you:

  • Contact us by email or through a website form.

  • Express an interest in becoming a volunteer.

  • Make a donation or complete a Gift Aid declaration.

  • Enquire about community activities, events or facilities.

  • Communicate with us regarding our work.

Depending on the nature of your enquiry, this information may include:

  • Your name.

  • Your email address.

  • Your telephone number, if supplied.

  • Your postal address, where required.

  • Information about your interests, skills or availability to volunteer.

  • Any other information you voluntarily include in your message.

When you visit our website, limited technical information may also be collected, including your IP address, browser and device information, pages visited and information about how you use the website.

Some of this information is collected through Google Analytics, subject to your cookie preferences.

4. How We Use Your Information

We use personal information only where there is a legitimate and lawful reason to do so.

Responding to enquiries

If you contact us, we use the information you provide to answer your questions and communicate with you about your enquiry.

Volunteering

If you offer to volunteer, we use your contact details and information about your interests, skills and availability to discuss suitable opportunities and organise your involvement.

Community activities and events

If you contact us about an activity or event, we may use your information to provide relevant details and make necessary arrangements.

Donations and Gift Aid

Where you donate or complete a Gift Aid declaration, we use the necessary information to administer your donation, maintain appropriate records and meet applicable financial and tax obligations.

Website administration and improvement

We use technical information to maintain the website, protect it against misuse, resolve technical problems and understand how visitors use the website so that we can improve its content and usability.

We do not sell your personal information to third parties.

5. Our Legal Basis for Using Personal Information

Under the UK GDPR, we must have a lawful basis for collecting and using personal information.

The lawful bases that may apply to our activities include:

Legitimate interests

We have a legitimate interest in responding to enquiries, communicating with people who have contacted us, organising volunteers and supporting the charitable and community activities of Murston Heart. We consider these interests alongside individuals’ rights and expectations.

Consent

Where consent is required, including for our use of Google Analytics cookies, we will ask for it. You can withdraw your consent at any time.

Legal obligation

We may need to retain and process information to meet legal requirements, including charity accounting, tax administration and Gift Aid records.

Contract

Where applicable, information may be processed to arrange or deliver an activity, service or booking requested by you.

6. Volunteer Enquiries

We welcome enquiries from people who would like to support Murston Heart through volunteering.

If you complete our volunteer enquiry form or contact us directly, we will use the information you provide to:

  • Contact you about your offer of assistance.

  • Discuss your interests and suitable volunteering opportunities.

  • Arrange your involvement where appropriate.

  • Keep in touch about volunteering activities relevant to your involvement.

Providing your information is voluntary. However, we need sufficient contact details to respond to your enquiry.

We will not automatically add you to an unrelated marketing mailing list simply because you have enquired about volunteering.

Where additional information is needed to support an ongoing volunteering role, we will explain what is required and why.

7. Donations and Gift Aid

Our website may direct visitors to PayPal to make donations.

When you use PayPal, your payment information is processed by PayPal in accordance with its own privacy policy and security arrangements.

We do not receive or store your full payment card details through the website.

If you complete a Gift Aid declaration, we collect the information needed to administer the declaration and meet HM Revenue & Customs requirements.

This may include your name, home address and confirmation of your taxpayer status.

We retain Gift Aid records for the period required by applicable tax and charity legislation.

8. Cookies and Website Analytics

Our website uses cookies and similar technologies to provide essential functionality and to help us understand how visitors use the website.

We use Google Analytics to collect information about website visits and usage. We use the Complianz GDPR Cookie Consent plugin to manage visitors’ consent preferences.

Where consent is required, optional analytics cookies will not be activated unless you choose to accept them.

For full details of the cookies we use, their purposes, and how you can accept, reject or withdraw consent, please see our separate Cookie Policy.

You can also find further information about how we handle personal information in the other sections of this Privacy Policy.

9. Sharing Your Information

We do not sell or rent personal information.

We may share information where reasonably necessary with:

  • Authorised trustees, staff or volunteers responsible for responding to enquiries or organising activities.

  • Companies providing website hosting, email or other essential technical services.

  • Google, where you have consented to analytics processing.

  • Payment service providers involved in processing donations.

  • HM Revenue & Customs or other authorities where legally required.

We only share the information necessary for the relevant purpose and expect service providers handling personal information on our behalf to protect it appropriately.

Where personal information is transferred outside the UK, we will ensure that an appropriate legal basis and any required safeguards are in place.

10. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, or where we are required to retain it by law.

For example:

  • General enquiries are retained only while needed to respond and for reasonable follow-up or record-keeping purposes.

  • Volunteer information is retained while an expression of interest is being considered, or while a relevant volunteering relationship continues.

  • Donation and Gift Aid records are retained in accordance with applicable financial and tax requirements.

  • Website analytics information is retained according to the retention settings configured in Google Analytics.

  • Technical website records are retained only for appropriate operational and security purposes.

When information is no longer required, we will securely delete or anonymise it.

You may contact us to ask about the retention period applicable to your information.

11. Links to Other Websites

Our website may include links to external services, including social media platforms, payment providers and organisations associated with Murston Heart.

These websites operate independently and may have their own privacy policies.

We are not responsible for the privacy practices of external websites and recommend reviewing their policies before providing personal information.

12. Keeping Your Information Secure

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.

Access to personal information is limited to people who have a genuine need to use it for Murston Heart’s activities.

Although we take appropriate precautions, no method of transmitting information over the internet can be guaranteed to be completely secure.

13. Your Data Protection Rights

Under UK data protection law, you have rights relating to your personal information. Depending on the circumstances, these may include the right to:

  • Request access to the personal information we hold about you.

  • Ask us to correct inaccurate or incomplete information.

  • Request deletion of your information where applicable.

  • Ask us to restrict the way we use your information.

  • Object to certain uses of your information.

  • Request transfer of your information where the right to data portability applies.

  • Withdraw consent at any time where we rely on consent.

You may object to processing based on legitimate interests. We will consider your objection in accordance with applicable data protection law.

To exercise any of these rights, please email:

friends@murstonheart.org

We will respond in accordance with the timescales and requirements of UK data protection law.

14. Children’s Privacy

Some of our activities and events may involve children and young people.

We recognise the importance of protecting children’s personal information and will take additional care where information relating to children is collected or processed.

Our general website enquiry and volunteer contact facilities are not intended to collect unnecessary personal information about children.

Where an activity requires information about a child, we will explain what is needed and any relevant consent or safeguarding arrangements.

15. Complaints

If you have any concerns about how we handle your personal information, please contact us in the first instance.

Email: friends@murstonheart.org

Postal address:

Murston All Saints Trust
Murston Old Church
Stadium Way
Murston, Kent
ME10 3TW

We will consider your concerns and respond appropriately.

You also have the right to raise a complaint with the UK’s independent data protection regulator, the Information Commissioner’s Office (ICO).

ICO website: https://ico.org.uk

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our activities, website functionality or legal obligations.

Any updated version will be published on this page with a revised date.

We encourage visitors to review this policy occasionally.

Murston All Saints Trust
Registered Charity No. 273395
https://murstonheart.org
friends@murstonheart.org